To deeply practice the core philosophy of "Quality Sunward, Attentive Service," precisely solve pain points in equipment operation and maintenance, and fully ensure the efficient, stable, and safe operation of aerial work equipment, Sunward Intelligent's aerial machinery service tour was recently launched across the South China region. The service initiative brought together technical forces from multiple departments—R&D, process engineering, and quality control—to go deep into frontline construction sites, visit core customers, and conduct equipment inspections, safeguarding customers' safe production with professional expertise and attentive service.

This service tour focused on the core South China aerial work equipment rental market. The team successively made on-site visits to VIP and key cooperative customers in Shenzhen, Huizhou, Jiangmen, Chenzhou, and other regions. During the visits, the service team held in-depth discussions with enterprise managers, equipment administrators, and on-site operators, earnestly listening to customers' genuine experiences and suggestions regarding equipment use, routine maintenance, working-condition adaptability, and product optimization and upgrading. They recorded in detail the various problems customers encountered during operations and precisely identified customers' core needs. At the same time, they explained on site the performance advantages of Sunward aerial equipment, intelligent operation and maintenance methods, routine maintenance standards, and after-sales support policies, continuously narrowing the distance between customers and the company and consolidating the foundation for long-term, mutually beneficial cooperation.

Beyond listening, the team delved into practical action. The team traveled to each customer's project construction site to carry out full-coverage, refined special equipment inspections, focusing on comprehensive, no-blind-spot professional "health checkups" for mainstream market models including the SWA16JE, SWA18JE-P, SWA22JE, SWT23JE-P, and SWT28JE aerial work platforms. At the inspection sites, standardized maintenance procedures were strictly implemented, with item-by-item verification of equipment power systems, hydraulic systems, safety protection systems, control systems, and overall structure, focusing on identifying potential safety hazards such as hydraulic leakage, component wear, aging wiring, and operating parameter deviations.

In view of the working conditions characterized by high summer temperatures and high-frequency operation, the team focused on verifying equipment load-bearing stability and emergency braking functions. Minor problems found during inspections were debugged and repaired on site, while issues requiring follow-up optimization were recorded in dedicated equipment ledgers with clear rectification plans, follow-up deadlines, and responsible persons, ensuring hazards are discovered early, addressed early, and left with zero residue. At the same time, operators were guided on site to work in a standardized manner and perform scientific maintenance, helping customers reduce equipment failure rates, extend equipment service life, and improve construction efficiency—genuinely helping customers reduce costs and increase efficiency.

This South China service tour, guided by end-user needs, efficiently resolved practical equipment operation and maintenance challenges through face-to-face communication, point-to-point inspections, and hands-on guidance, while precisely collecting frontline market feedback and accumulating detailed and effective frontline data for product iteration, quality upgrading, and optimization of the service system.