On the occasion of Cummins' 50th anniversary in China, more than 40 customers from various fields such as mining, energy, power, marine, railway, automotive, and construction machinery gathered in Beijing to visit the Cummins Beijing Lean Repair Center and East Asia Training Center, jointly discussing topics such as product application innovation, value empowerment paths, and global expansion, embarking on a value journey centered on "full lifecycle value creation."

Zhan Li, General Manager of Cummins East Asia Distribution Business Unit

As an important link connecting customers and Cummins, the Distribution Business Unit is always committed to providing one-stop, comprehensive solutions and service support. As Cummins' business volume in China continues to rise, we have built a three-dimensional service system comprising nearly 2,000 service outlets, 5,000 certified technicians, and 19 regional central warehouses, providing round-the-clock professional support for customers across industries.

Full-Product Service

Cummins can provide customers with sales, repair, and maintenance services for engines ranging from 2.5L to 95L, as well as genuine core components, parts, and consumables, and can also flexibly customize powertrain solutions according to customer needs.

For in-warranty customers, we can provide fast, professional, and efficient proactive service; for out-of-warranty customers, we can also provide differentiated, flexible maintenance solutions and a richer selection of genuine products.

Driving Full Value

Cummins has a flexible channel and on-site service system. Through communication and exchange with end users, we continuously explore innovative service models, extending from single-machine service to equipment upgrades and retrofits, driving maximum equipment efficiency for customers and thereby delivering full lifecycle value services.

At present, Cummins can provide a series of value services including engine repair and maintenance training, full lifecycle maintenance contracting, pre-sales engine selection technical support, as well as engine replacement and remanufactured engines. We help customers with equipment retrofits, emission upgrades, and even new energy upgrades, improving fuel efficiency, extending engine life, and reducing TCO costs.

Empowering Globalization

Relying on its trinity global resource network of "R&D - Manufacturing - Service," Cummins provides localized supply assurance and builds a global supply system covering powertrains, core components, and full lifecycle services, providing Chinese customers with the power source to forge ahead through the waves.

Cummins' sales and service network covers more than 190 countries and regions worldwide, with over 19,000 authorized service providers and more than 650 core distributors. This can continuously provide solid backing for customers' export business and build seamless cross-border support. Whether it is product delivery, technical adaptation, or localized operation and maintenance support, Cummins can respond quickly through its dense authorized network, fulfilling the promise of "global resources, local service."

Factory and Training Center