From February 7 to 8, 2025, Tietuo Machinery successfully held its annual after-sales service special training session under the theme of "Acting in Response to the Situation, Rising to Challenges." Based on market challenges and customer needs, this training comprehensively enhanced the professional quality and technical capabilities of the after-sales service team through systematic courses and practical drills, injecting new momentum into brand competitiveness.

This training centered on "problem orientation," with courses designed around full-lifecycle equipment service, covering:

1. In-depth core technology lectures—"Precautions for Installation, Maintenance and Servicing of Large New Equipment," "Maintenance and Servicing of Core Components of Asphalt Mixing Equipment," etc. Technical engineers provided in-depth analysis of new technologies and structural principles, delivering systematic explanations from installation and commissioning to fault diagnosis and maintenance, and simulated solutions to unexpected problems based on construction site cases.

2. Stimulating innovative thinking—"Case Review and Brainstorming." After-sales service engineers shared examples from construction site visits, shared experience through practical case exercises, and jointly discussed and refined optimized service strategies.

Recognizing excellence and uniting team strength. To stimulate team vitality, the training session featured a special award segment:

"Golden Idea Suggestion" Award: Commending after-sales service personnel who proposed innovative suggestions over the past year. The golden ideas covered service process optimization, equipment design optimization suggestions, and more.

"Outstanding Team" Award: Recognizing service teams that demonstrated efficient collaboration and high customer satisfaction over the past year, setting service benchmarks.

Continuous improvement to win the future. Tietuo Machinery has always regarded customer service as the lifeline of its brand. In the future, Tietuo Machinery will continue to fulfill its mission of "creating maximum value for customers," strengthen the management and training of its after-sales service team, and build an elite service team that "understands technology, excels in communication, and is capable of innovation," winning market trust with outstanding quality and an ultimate experience!