Kashgar, Xinjiang, is vast and sparsely populated with a harsh environment, yet forXCMGKasimu, chief excavator service expert, this is a homeland he guards with professionalism and passion. Kasimu, a young Uyghur man, is a core force in XCMG Excavator's Xinjiang region, responsible for the maintenance of more than a hundred local machines.

Kasimu, Chief Service Expert of XCMG Excavators

Meticulous Care, Guarding Equipment Like Family

To ensure thatexcavatorsoperate efficiently in the Kashgar mining area, XCMG specially established a service station composed of several technical backbone staff, and Kasimu is one of them. He and his colleagues battle severe cold and scorching heat, staying on the front line to escort equipment construction.

XCMG Excavator Mine Service Station

In Kasimu's view, under harsh construction conditions, seemingly trivial faults can bring huge losses to customers. To this end, he has a very rigorous and advanced approach—"preventive maintenance." He leads the team in strictly implementing daily maintenance, monthly inspections, and annual testing of mining equipment, from the three oils and one water, pipelines, and bolts to early-warning troubleshooting and oil testing—every step is meticulous. At the same time, he regularly trains mine drivers to raise awareness of routine equipment maintenance. Under his careful care, the attendance rate of XCMG equipment is significantly better than that of other equipment.

Kasimu never forgets to pass on maintenance experience to machine operators

Superb Skills, Showcasing Prowess in Solving Problems

When it comes to Kasimu's repair skills, they are second to none in Kashgar and even throughout Xinjiang. With his rich experience and superb technique, he solves one thorny problem after another for customers.

Late at night, Kasimu repairs equipment for a customer

Once, a customer's excavator had an aged pilot pipeline. The owner bought two hoses and replaced them himself, but the excavator moved slowly and could not work properly. After careful inspection, Kasimu found that a piece of plastic skin the size of a fingernail from the previously aged hose had entered the return line of the pilot oil circuit, causing a blockage. With his carefulness and professionalism, he promptly solved the problem. Afterwards, the owner praised him profusely and, in Uyghur, called him a "miracle doctor" who cures excavators.

A banner presented to Kasimu by a customer

Value-Added Services, Saving Customers Money and Worry

In XCMG Excavator's service philosophy, "creating customer value and helping customers succeed" is the core. To achieve this goal, the company has launched a series of Guardian Treasure service products, covering new machine protection, extended warranty service, meticulous maintenance, exclusive insurance, TCO services, etc., building a worry-free full-lifecycle protection system for customers' equipment.

XCMG Excavator Comprehensive Service Vehicle

Guided by this philosophy, when performing equipment maintenance for customers, Kasimu matches customized plans according to equipment models and construction conditions, and recommends reasonable maintenance plans and spare parts such as bucket teeth and drill rods. He also helps customers analyze the cost composition of equipment over its lifecycle, including procurement cost, operating cost, repair cost, maintenance cost, and equipment residual value, guiding customers to make precise decisions during equipment use and creating greater economic benefits for them.

Group photo

Crossing seas of sand and traveling thousands of miles, all to ensure the efficient operation of every machine; with heart and dedication, striving for perfection, committed to continuously enhancing value for customers. Kasimu's professionalism and unwavering original aspiration not only exceed customer expectations but also build deep emotional bonds, truly interpreting XCMG Excavator's service commitment of "Wholehearted Protection · Lifetime Worry-Free" and demonstrating the craftsmanship of achieving excellence in the finest details.