One day, Deng Yuan, a service engineer from SANY, received a call from a customer. The customer's equipment had developed a problem. After learning about the situation, Engineer Deng Yuan immediately set off for the customer's construction site.

Upon arriving at the site, the customer stated that the construction schedule was tight and that the cause had to be identified as quickly as possible to resume work. The SANY engineer promptly communicated with colleagues at the research institute, and the technical modification plan was finalized quickly in just one hour. Faced with the tight timeline, the SANY service engineer immediately took action.

To resolve the customer's problem more efficiently, the Hangzhou office coordinated a second service engineer, and the race-against-the-clock technical modification work began right away. To ensure the equipment could resume operation the next day and not delay the customer's progress, the two service engineers worked until 6 a.m., securing more construction time for the customer. The customer's project was able to proceed on schedule, and the customer highly recognized SANY's service.

"The customer's thumbs-up makes me feel that what we do is ordinary yet great; the customer's applause makes me feel that it is simple yet passionate." Faced with the customer's recognition, SANY people felt deeply warmed.