The autumn wind is bleak and the weather is cool. Recently, Sunward's Basic Equipment "Service Tour" campaign has kicked off with great enthusiasm. Upholding the philosophy of creating value through service and carrying sincere dedication, the service teams have set out one after another to deliver tangible service to customers.

Hunan

The Hunan Branch fired the first shot of this campaign. At the Xiangfu East Road construction project in Changsha, Hunan, the service team carried out a comprehensive inspection and maintenance of the customer's equipment. The Sunward SWDM360-H rotary drilling rig was purchased by customer Mr. Wang in 2019, and since being put into use, the customer has been very satisfied with the equipment's overall performance.

During communication with the service personnel, Mr. Wang said: "The pile depth at the current site is 40-45 meters, and with cast-in-place construction, one pile can be completed per day. The efficiency is very high, and the equipment is excellent!" At the same time, he also expressed strong interest in the Xiangyun system launched by Sunward.‍

Jiangxi

Jiangxi took the second leg. Mr. Qi, a loyal customer in Fuzhou, owns two Sunward rotary drilling rigs. When purchasing the equipment in 2020, as the pandemic was very severe, he did not appear in person and, out of trust in Sunward, placed the order directly by phone.

It turns out that when Mr. Qi first entered the industry, he had used a Sunward 22F model rotary drilling rig, and to this day the equipment is still operating stably. During this process, Sunward's after-sales service was also "available whenever called upon." It is precisely because of Sunward's stable and efficient equipment and high-quality service that he firmly chose Sunward again. Today, both pieces of equipment have logged more than 5,000 working hours.

"For mechanical engineering equipment, we only choose Sunward. Sunward is our home base," said Mr. Xue, general manager of the Jiyang Branch of Jiangxi Hushan Construction Engineering Co., Ltd., happily upon meeting Sunward's Jiangxi service team. He not only affirmed the comprehensive performance of Sunward equipment but also spoke highly of the after-sales personnel's service level and timeliness.

It is understood that in 2018, when the rotary drilling industry was in an upswing, Mr. Xue observed and investigated at construction sites and found that the sites were filled with "Sunward green," which sparked his idea to enter the rotary drilling industry. Acting on the impulse, Mr. Xue successively took delivery of one SWDM160H and one SWDM300H rotary drilling rig, as well as two SWTC26 crawler cranes... Today, his company is one of the top construction engineering companies in Jingdezhen, Jiangxi, with real estate site projects accounting for half of the Jingdezhen market and annual output value exceeding ten million yuan.

Crossing the Xiang River, climbing Mount Lu, arriving at Gulangyu... Sunward's service teams are planting the service flag across the country, writing the story of Sunward's service inspections through action. Whether in scorching heat or bitter cold, or in the face of the COVID-19 pandemic, in order to ensure that customers can use their equipment safely and efficiently, Sunward's service team is fully prepared and will surely fulfill the mission and vision of "creating value for customers."

Sunward Official Website