Yang Hongtao is an after-sales service engineer at the Chengdu Office of the Sichuan-Chongqing Branch. With ten years of experience in the engineering industry, he is highly experienced. In his three years with the company, he has worked diligently and treated customers with warmth and loyalty.

In the bitterly cold winter, Chengdu welcomed its first snow. For the Aba Tibetan and Qiang Autonomous Prefecture at an altitude of 3,500 m to 4,000 m, however, the winter rain and snow season had long since begun. From November to March of the following year, it is not uncommon for some areas of Aba Prefecture to have roads closed due to heavy snow—especially in the depth of winter.

At 8:00 p.m. on December 23, Yang Hongtao received a system notification of a new order: an SR405H working in Shaba Village, Li County, Aba Prefecture, had malfunctioned, and the customer had submitted a service call.

The customer was rushing to meet a construction deadline and did not want any delay. SANY Piling Machinery after-sales engineers are on call 24 hours a day, always ready for customers. Yang Hongtao immediately contacted the parts department to have the components loaded onto the vehicle. He then drove alone to Shaba Village in Aba Prefecture. Although the navigation distance was only 210 kilometers, nearly half of the route was mountain road, and the altitude rose from 500 meters to 3,500 meters. Combined with poor nighttime visibility, the journey took more than two hours, and he did not arrive at the site until midnight.

By midnight, the temperature in the mountains had dropped to minus 14 degrees Celsius. He changed into his work clothes and got to work. It took two hours to finally remove the old bearing. The temperature was so low that even his thermal underwear was somewhat damp with sweat. Through the silent, endless night, his busy figure was illuminated under the lights, and all the work was completed by 5:00 a.m.

The client and everyone else present were deeply moved by this scene. The customer said: "In Tibetan, the word to describe your SANY after-sales service is 'Yagudu' (very excellent)."

Though battered by a thousand blows, it remains firm and strong,

Regardless of the winds from east, west, south, or north.

Nothing in the world is difficult,

For those who are willing to climb.

Loyal to customers, unwavering, and indomitable—

This is SANY Piling Machinery after-sales service.