Customer needs

Are our only mission

SANY Service

Will always stay true to its original aspiration

With a persistent attitude

Exhausting every means to fulfill the mission

A pile machine customer's equipment broke down. Because the construction schedule was tight, the customer called again and again to ask how it would be handled.

Service engineer Zhai Hongquan comforted the customer over the phone, gave a preliminary explanation of the cause of the fault, and set off for the site immediately. On the way, he consulted the warehouse keeper about spare parts and was told that the main winch reducer was not in stock and would take three days to ship by logistics.

After arriving at the site, the customer said the schedule was quite tight, with 200 piles remaining, and the project required the pile foundation to be completed within a limited time. The customer's two machines could drive 14–15 piles per day, and work could not be done at night. After on-site discussion with the customer, they decided to first fish out the drill pipe and complete the preliminary work while waiting for the main winch reducer to be shipped by dedicated vehicle.

The main winch reducer arrived after 22:00 that night and was installed on site immediately. By around 2:00 a.m., the equipment ran normally in a test run. He sent the customer a text message saying the equipment could work normally, and the customer called right back, saying joyfully — Engineer Zhai, thank you for your hard work!

This customer is a major SANY client, and all five of their existing machines are SANY equipment. Through years of after-sales service work, the customer has always highly recognized SANY's after-sales service. The little things in daily service have moved the customer countless times, and for this the customer presented a banner of honor.