The outstanding service engineers featured today are Tan Peng, Dong Fuli, and Li Wei from SANY Intelligent Manufacturing's Beijing Branch. Earlier this year, just as the pandemic had stabilized and spring was beginning to stir, they headed to job sites to take action...

Bidding farewell to the long winter, at the start of April, with the pandemic fully under control, the busy construction sites and bustling crowds of people looked as ordinary as ever. To prevent equipment failures and uphold the service philosophy of "exhausting every means to push SANY service to the utmost," SANY has specially developed a brand-new special inspection tour service plan for its customers.

Spring brings not only flowers blooming everywhere but also catkins filling the air, which can greatly affect engine cooling. To prevent equipment failures caused by engine overheating, the Beijing Branch's special inspection team headed to equipment job sites, carefully cleaning catkins stuck to radiators, cleaning air-conditioning and air filters, and tidying up equipment cabs to create a more comfortable driving space for customers' operators.
In addition, the inspection team regularly checks equipment oil usage to avoid damage to important components; where conditions permit, they inspect drill pipes for customers to ensure smooth subsequent construction.

Handan Lujia Geotechnical Engineering Co., Ltd. owns multiple SANY rotary drilling rigs and is working on the same site. During the inspection, the SANY special inspection team found that the engine made an abnormal noise when the equipment started, so they immediately stopped the equipment for inspection and confirmed that a loose belt was the cause, posing a construction hazard. The service engineers immediately made adjustments, carefully tightening the belt under high temperatures.

The engine's high heat cannot melt the engineers' dedication

Seeing the SANY service personnel leaning over the hot engine, the customer said with emotion: "No matter the time, place, or environment, when a problem arises, SANY service will solve it as quickly as possible." 
Afterward, to thank the Beijing Branch's special inspection team, the customer specially presented a banner and took a group photo as a memento.

Faced with the customer's recognition, the engineers also felt deeply warmed. SANY's service engineers have always insisted on serving customers with superb skills, thinking what customers think and worrying about what customers worry about, and fulfilling their commitment to every customer with a rigorous and meticulous service attitude.

Deliver on every trust—the Beijing Branch's special inspection team is always taking action!