At the beginning of March, the pandemic has been initially controlled. As spring brings life to all things, we have always adhered to the service philosophy of "customer-centric" and "exhausting all means to push SANY's service to unparalleled levels."


Yushe County Xinwei Construction Co., Ltd. owns an SR405 rotary drilling rig. The equipment's slewing reducer suddenly stopped working. The customer was very anxious and contacted the engineer, stating that the construction schedule was extremely tight. Upon receiving the customer's call, the engineers from the Henan-Shanxi Branch immediately went to the customer's site to inspect and repair the equipment, ensuring that construction could resume as soon as possible.

With limited time and a heavy task, the service engineers rushed to the customer's site without delay and began inspecting the equipment without taking a break. Before they knew it, lunchtime had arrived. When the workers returned from their meal, they saw the service engineers still working and forgetting to eat, covered in oil and dirt. They couldn't help but give a thumbs-up and exclaim, "SANY's service is truly great!" At the same time, they warmly brought over instant noodles and a kettle of water that were kept on site, saying with concern, "The kettle doesn't retain heat well, so the water must be cold by now. You need to eat something to have the strength to keep working!"


Faced with the workers' care, the engineers were deeply moved and became even more determined to race against time to repair the equipment. After quickly eating a few bites of instant noodles, they once again immersed themselves in the equipment repair work.

Hard work pays off. The equipment was finally repaired at around 2 a.m. When the equipment started operating again, smiles of joy appeared on the faces of the engineers and workers alike.


After leaving the site, casually looking through the check-in photos taken while handling the equipment seemed to more vividly and truly confirm the unforgettable words the operator said when they left the site — "SANY of the world, leading in service." Looking back, they felt greatly comforted, knowing that everything was so worthwhile.


Although they are ordinary engineers, they always rush to the front line of service at the first opportunity, racing against time to build a good reputation for SANY's service. They fear no hardship and ensure customer equipment operation in a timely manner. They are dedicated and provide customers with SANY-style excellent service. We firmly believe that they are the brightest stars among the countless SANY people.