Chery Heavy Industry Fully Launches "Quality Month" and "Service Month" Campaigns

2013-08-12 546 0人评论
    “Quality is dignity”, “quality is the life of an enterprise”, “doing better than customer needs”, “service creates touching moments”—at Chery Heavy Industry, whether at company meetings large and small or throughout the factory grounds, such messages can be heard and seen everywhere. At first they did not draw special attention from this reporter, but when the reporter saw the orderly production site, the strict quality checkpoints one after another, and the rigorous and standardized service training.......you feel that this is an enterprise completely centered on customers and wholeheartedly thinking of customers. They not only say so, but also truly act so, which made me understand why an enterprise that had just been founded and developing for a few years has rapidly grown into a new leader in the industry.

    However, Chery Heavy Industry is never satisfied or slack in its pursuit of quality and service. In early August, Chery Heavy Industry fully launched its “Quality Month” and “Service Month” campaigns. Covering six major agricultural equipment manufacturing bases and market regions across the country, this initiative is another measure by Chery Heavy Industry to implement the annual work focus of “grasping quality internally and service externally.”

    It is understood that Chery Heavy Industry's fully participatory “Quality Month” and “Service Month” campaigns will unfold around more than 80 sub-projects in six major modules: physical quality improvement, standards system perfection, personnel quality and skills improvement, user return visits and satisfaction surveys, service system innovation, and quality and service culture cultivation. At the same time, more than 600 intermediate and senior service engineers of Chery Heavy Industry, selected through strict training and assessment, together with warranty service personnel including national dealers and service contractors, form a service team of more than 760 people. They will be active at market terminals across the country, going village to village and household to household to understand product needs and provide on-site maintenance and operating skills services. Through sincere, face-to-face communication with users, they will jointly build Chery Heavy Industry's reputation for “good products, good service.”

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