Transitioning from a technical expert to an entrepreneur, he twice ordered production halts, demonstrating his almost obsessive pursuit of product quality. “Quality is the life of an enterprise; for a company, even a one-in-ten-thousand defective product is a hundred percent waste to the consumer,” he said. In the early days of the business, the spirit of “pursuing ultimate perfection” in product quality and adherence to the value of “integrity” became the foundation of Zoomlion's quality culture. In product quality management, the company has continuously innovated its quality philosophy and management model across three aspects: quality objectives, quality management objects and scope, and quality management methods.
A journey of a thousand miles begins with a single step. Having established a systematic quality management philosophy centered on the “quality chain,” the company translates details into every practical action, laying a solid foundation for Zoomlion to build globally leading construction machinery products. The “quality chain” means applying stringent quality standards throughout every link, including market research, customer needs, supply chain, manufacturing, testing and inspection, and after-sales service. At the same time, under the guidance of the “quality chain” management philosophy, a more systematic quality management system has been established from three levels—“quality planning, process control, and continuous improvement”—and with “supplier quality management” as a key focus.
It is precisely under the influence of this trinity “big quality” concept that Zoomlion continues to break its own records and achieve high-quality corporate growth. Ambitious, he is leading the Zoomlion team to build the company's brilliance brick by brick under the iron law of quality.
Experts point out that Zoomlion, as a benchmark enterprise in China's construction machinery industry, has always placed “product quality” and “management quality” at the height of strategic goals to ensure the delivery of “high quality” and “high value.” At present, as China's construction machinery industry undergoes transformation, the company remains committed to the iron law of quality in its heart and is striding toward a higher platform.
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