The 2018 railway Spring Festival travel rush will last 40 days from February 1 to March 12. National railways are expected to send 390 million passengers, an increase of 31.31 million year-on-year, up 8.8%, with an average of 9.55 million per day. To ensure the success of the 2018 Spring Festival travel rush, the railway department, guided by meeting the people's growing needs for a better life, has introduced ten convenience measures while maintaining daily basic services, striving to create a safe, orderly, and warm Spring Festival travel experience and enhance passenger experience.

　　Through various measures, maximize the expansion of Spring Festival transport capacity. Before the festival, an average of 9.11 million seats per day can be provided, a year-on-year increase of 5.2%; after the festival, an average of 9.33 million seats per day, up 5.3% year-on-year. During the Spring Festival travel rush, on the basis of 3,819 scheduled passenger trains per day, an additional 576 passenger trains will be operated daily before the festival and 665 after the festival. Increase transport capacity in areas with concentrated passenger flows: before the festival, 1,350 pairs of direct passenger trains will be arranged in the three major concentrated areas of Beijing, Guangzhou, and Shanghai-Nanjing-Hangzhou, an increase of 59 pairs year-on-year; after the festival, 821 pairs of direct passenger trains will be arranged in the five major concentrated areas of Chengdu-Chongqing, Wuhan, Nanchang, Hefei-Fuyang, and Hunan, an increase of 115 pairs year-on-year. Fully utilize the capacity of new lines such as the Xi'an-Chengdu high-speed railway, Lanzhou-Chongqing railway, and Chongqing-Guiyang railway to increase transport capacity in the Chengdu-Chongqing region, greatly alleviating the "difficulty of Shu roads" during this year's Spring Festival travel rush.

　　Make full use of the advantages of the high-speed rail network and EMU resources, and optimize the high-speed train operation structure. In the 2018 Spring Festival travel rush, it is expected that EMUs will account for 57.5% of passenger transport, up 4.8% year-on-year. Among the additional passenger trains, the proportion of EMU trains will increase from 36% last year to 43% this year. Strengthen potential tapping and efficiency improvement: during peak periods before and after the festival, add 88.5 pairs of nighttime high-speed trains on directions such as Beijing-Harbin, Beijing-Guangzhou, Shanghai-Kunming, and Guiyang-Guangzhou.

　　Analyze big data on train travel of passengers from poor areas during previous Spring Festival travel rushes, and based on their travel patterns, arrange transport capacity and reserve tickets in a targeted manner to provide precise ticketing services. In areas with concentrated migrant workers such as Guangzhou-Shenzhen, operate poverty alleviation special trains. Along railways in poor areas such as Yunnan-Guangxi, Xi'an-Chengdu, and Lanzhou-Chongqing, provide ticket delivery services for migrant workers.

　　Upgrade and expand the ticketing system; the daily ticketing capacity of the 12306 system has increased from 10 million to 15 million tickets. Optimize and improve the verification code strategy; during this year's Spring Festival travel rush, more than 85% of ticket purchases will no longer require verification codes, a 15% year-on-year increase. On the basis of Alipay and WeChat payment functions on the 12306 website, promote QR code payment at ticket windows, automatic ticket machines, train supplementary tickets, and station arrival supplementary tickets. Implement ticketing risk control measures to prevent various malicious ticket-grabbing plug-ins. Revamp the "Railway 12306" APP system architecture and service interface, and expand the function of automatic ticket machines to sell tickets for other stations. Railway public security departments organize the "Falcon-2018" campaign to comprehensively crack down on illegal ticket scalping activities.

　　Further expand the operation scope of "Fuxing" trains, gradually increasing "Fuxing" services on routes such as Beijing-Taiyuan, Beijing-Xi'an, Beijing-Chengdu, Beijing-Shenyang, Shanghai-Kunming, Shanghai-Xiamen, Shanghai-Hefei, Nanjing-Nanning, Shenzhen-Chongqing, and Guangzhou-Lanzhou. Focusing on train service standards, broadcasting, promotional materials, and equipment specifications, implement standardized services for "Fuxing" EMUs and build the "Fuxing" service brand.

　　At the station entry stage, accelerate the promotion and application of self-service real-name verification gates to improve verification and ticket checking capacity and efficiency. In the waiting area, intelligent navigation systems at some major stations can provide self-service inquiries for passengers. Throughout the journey, carry out "itinerary notification" information services to provide passengers with information; launch the "Railway 12306" WeChat mini-program and post QR codes at stations to provide passengers with convenient information services such as remaining ticket inquiries, stop information, and personal itinerary management.

　　Expand the number of high-speed rail stations implementing convenient transfers from 23 to 39; passengers who purchase connecting tickets can transfer at these stations without leaving the station. Special rectification of station entry and exit passages, reasonably equip station security inspection equipment, security personnel, and self-service real-name verification gates to facilitate quick entry and exit for passengers. Unify standards for station service desks, reasonably equip service personnel, and promptly solve passengers' travel difficulties.

　　In mid-January, upgrade the internet meal ordering system to enhance the passenger internet meal ordering experience. Optimize the internet meal ordering process; the deadline for ordering and cancellation is compressed from 2 hours before departure to 1 hour before departure; enrich the variety of internet meal offerings, providing local specialty snacks and products.

　　Promote the "toilet revolution" at stations and trains
　　Before the Spring Festival travel rush, launch a "hygiene compliance campaign" for all railway stations and trains, focusing on solving toilet equipment and facility failures, eliminating hygiene blind spots, and improving ventilation conditions. Fully implement the toilet management responsibility system and assign corresponding responsibilities. During the Spring Festival travel rush, conduct full-coverage supervision and inspection of toilets at all stations and trains, promptly identify and rectify issues, and improve the travel environment.

　　Provide self-service convenience for Hong Kong, Macao, and Taiwan passengers to purchase tickets

　　Further expand the range of stations with automatic ticket machines equipped with dedicated reading devices. On the basis of the existing 329 stations with 1,859 machines supporting self-service ticket purchase and collection with card-type Taiwan Compatriot Permits and Home Return Permits, achieve full coverage at stations in provincial-level and above cities, high-speed rail stations in Guangdong Province, and all high-speed rail stations on the Beijing-Guangzhou, Beijing-Shanghai, and Hangzhou-Shenzhen lines. At the same time, affix prominent signs to the modified automatic ticket machines for passenger convenience.