In 2013, Shanghai Sany Heavy Machinery and Shanghai Jiao Tong University joined forces to jointly develop the "IoT-based Intelligent Service Cloud Platform for Construction Machinery Products" project. The project has recently been recognized by the Shanghai Municipal Commission of Economy and Informatization and received 5 million yuan in special funding support. In the future, the successful operation of this project will give Sany's services efficient "intelligent" wings, further widening the gap in service capability between Sany and other brands in the industry.

　　The launch of Sany Heavy Machinery's "Intelligent Service Platform" will have a major impact on the development of the company's excavator service market. "The emergence of this intelligent platform will not only promote the transformation of China's equipment manufacturing industry from production-oriented to service-oriented, but also extend the corporate value chain, improve manufacturing service quality, and reduce equipment failure rates and maintenance costs," commented Professor Ming Guoxin of Shanghai Jiao Tong University.

　　The "Intelligent Service Cloud Platform" consists of four subsystems: the Intelligent Equipment Monitoring (IEM) system, the Customer Service System (ECC), the Dealer Management System (DMS), and the Intelligent Service Scheduling (ISS) system. Through the application of IoT technology and cloud service platforms, the project enables intelligent monitoring and diagnosis of equipment, intelligent scheduling of services and parts, and rapid coverage of dealers' service capabilities, providing technical support for product service innovation and achieving an industry-leading rapid-response service system.

　　A person in charge of Sany Heavy Machinery's service department stated, "At present, the after-sales service market faces problems such as slow information transmission and delayed feedback regarding service technology and parts supply. However, with the application of intelligent terminals, Sany's services will be delivered to on-site service personnel and customers in a faster way, achieving intelligent service scheduling and creating tangible value for customers."