培训会首先由永立建机营业部马芳副经理致辞，马芳副经理表示，良好的配件供应是做好服务的基础，优秀的服务是提高客户满意度的最好办法，而客户满意度的提高则是增加销售的核心要素。随后，永立建机各部门培训讲师对代理店参训人员进行日立配件基础业务培训，内容包括挖掘机构造及零件的识别、零件图册使用方法、日立纯正部品介绍、日立纯正部品相关系统功能的介绍及使用方法、库存管理、特巡服务介绍等等。为了更好的达到培训效果，挖掘机构造培训之后，将代理店参训人员分为两组，由培训讲师带队，轮流到拆装教室及室外样机展示区进行实物、实机培训。通过拆装教室各个总成件分解后的配件教具及室外的培训样机来巩固理论知识，以达到理论结合实际的培训效果。
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