The purposes of this event were mainly: first, to enable customers to understand the importance of maintenance and carry it out correctly; second, to learn how to repair simple faults; and third, to be able to report faults accurately. In the early stage of the event, Dai Si, Deputy General Manager of the Overseas Marketing Company of the Engineering Crane Company, carried out detailed planning and guidance for the event and organized the Service Department to design customer questionnaires in advance. Through the division of labor and cooperation of three engineers from the project team, Li Bin, Zhang Chun, and Huang Caijie, the event proceeded smoothly. The conference first played the service promotional video of Zoomlion Engineering Crane Company and the maintenance promotional video for small and medium-tonnage truck cranes. Next, knowledge popularization of FOWA (fuel, oil, hydraulic oil, water) was carried out. Engineers from the Service Department shared 13 common fault cases with customers and explained crane knowledge to customers by combining theory with practice. Finally, an on-site customer Q&A session was held. A large number of potential customers attended this technical exchange conference. After the training ended, one customer signed a purchase agreement for a QY30V with the company's agent that same day, and several customers expressed strong interest in the ZMC85.

After the training ended, the Chairman of the Hong Kong Hydraulic Crane Association sent a congratulatory message: congratulating the conference on its complete success. He said that holding such exchange training within Hong Kong's construction machinery industry was the first of its kind and could enhance the entire industry's further understanding of domestic products. The exchange conference had a lively atmosphere on site and received unanimous praise from customers present. According to the questionnaires filled out by on-site customers, customer satisfaction with this event was nearly 90%.